HDFC ERGO is one of India’s leading general insurance companies, a joint venture between HDFC Ltd. and ERGO International AG, part of the Munich Re Group. It offers a wide range of insurance products, including health, motor, travel, home, and business insurance. Known for its customer-centric approach, HDFC ERGO emphasizes digital innovation, providing seamless online policy issuance, renewals, and claim settlements. With a strong network of branches and agents across India, the company ensures accessible and reliable services. HDFC ERGO’s financial strength, innovative solutions, and efficient claim processing make it a trusted choice for millions of policyholders.
Let’s find out contact details of HDFC ERGO, such as email IDs for complaint, update, etc.
Registered & Corporate Office
Please note down HDFC ERGO corporate office address: 1st Floor, HDFC House, Backbay Reclamation, H. T. Parekh Marg, Churchgate, Mumbai – 400020.
Queries, Grievances & Concerns
At HDFC ERGO, they assure best in class service to their valuable customers. However, if you wish to bring any instance to the notice, please feel free to get in touch with them:
Call 022-6158-2020
Email: care@hdfcergo.com
For more information on registering complaints/grievances please contact the nearest HDFC ERGO office.
Level 1
For lack of a response or if the response provided does not meet your expectation, you can write to: grievance@hdfcergo.com
Senior Citizens – They request their senior citizen customers to Call on – 022 6158 2026 or write to at seniorcitizen@hdfcergo.com
Women – They request their Women customers to Call on – 022 6158 2055
Grievance – For any grievance, you can also call on their toll-free helpline number – 18002677444 (operational Monday to Saturday from 9 AM to 6 PM)
Level 2
In case, you are not satisfied with the decision/resolution of the above office, or have not received any response within 15 days, you may write to: cgo@hdfcergo.com
Health Insurance
Call their Experts at 022-6242 6242 to Know The Benefits Of Having A Health Insurance.
Customer Care
For Policy related queries :
Phone: 022 6158 2020
Email: care@hdfcergo.com
For Claim related queries:
Email: healthclaims@hdfcergo.com
Customer Service Address : D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West) Mumbai-400078
To buy new policy call on
022 6242 6242
Policy Servicing
For Claim, Renewal and Policy related queries Call on
022 6158 2020
Send us a ‘Hi’ on this WhatsApp number
8169 500 500
Health Insurance Claim Office
HCS – Noida
5th floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida, UP,
India – 201301
Network Hospital Issues : nsp@hdfcergo.com
Authorisation issues : preauth@hdfcergo.com
Travel Insurance Claim Office
For only International Emergency Medical Cashless Services –
Please contact on: 0120-6740895 (Please add the country code before dialling E.g. – +91 1206740895. This number is chargeable and accessible 24X7).
India Landline number +91-120-4507250 (This number is chargeable and accessible 24 X 7 )
You can also email on: medical.services@allianz.com
For any other services –
Toll Free Number: +80008250825 (Please add the respective country code before dialing the number)
India Landline number +91-120-4507250 (This number is chargeable and accessible 24 X 7)
Claims Related Queries: travelclaims@hdfcergo.com
Data Collection
Users can request the deletion of their data collected by health connect apps by e-mailing it to care@hdfcergo.com
Source: HDFC Ergo