IRCTC Customer Care Email ID, Complaint Phone Number, Head Office Address, and More

IRCTC Customer Care Number, Complaint Phone Number, Email ID, and More details given here. IRCTC is known as Indian Railway Catering and Tourism Corporation. IRCTC headquarters is located at New Delhi, NCT, India. It provides internet-based rail ticket booking through its website and mobile phone. It also provide to check PNR status and live train status online.

So, let’s see the all important contact details of IRCTC, such as Office Address, Contact Number, Email Address, WhatsApp Number, Fax Number, Landline Number, and More.

IRCTC Head Office Address

  • Office Address: Indian Railway Catering and Tourism Corporation Ltd.,
    B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001.
  • Registered Office Address: Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor,
  • Statesman House, Barakhamba Road, New Delhi 110001.
  • Corporate Office Address/Head Office Address: Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001.

Business related helpline number and IRCTC websites

Next Generation E Ticketing
For Cancellation E-tickets :
Phone: 14646 or 0755-6610661, 0755-4090600 (Language: Hindi and English)

1323(Care number)

Air Ticketing
1800 110 139 / 0755 – 6698100 / 4090400

1800 110 139 / 0755 – 6698100 / 4090400

Corporate Office

Registered Office / Corporate Office
B 148, 11th Floor, Statesman House, Barakhamba Road, New Delhi-110001
Tourism Office M 13, Punj House,New Delhi 110001

Tel.No. 011-23311263/64, 23314752 , 23314784 ( For Empanelment only)
For Railway tickets booked & Refund related Queries through IRCTC Delhi Customer Care No. :14646 or 0755-4090600, 0755-6610661 (Language: Hindi and English)-
Fax No. 011-23311259
Internet Ticketing Complaints Write to:

Central Control Number (Catering Services)
Mobile : 9717639006
Phone No: 011-23345300, 23745950
Fax No.: 011-23345400

Internet Ticketing Services/Indian Railway Conference Association Building
Internet Ticketing, State Entry Road, Indian Railway Conference Association Building, New Delhi-110055
Email Id:
General Information: I-tickets/e-tickets :, For Cancellation E-tickets :

Original GC/TTE certificate sent to :

Indian Railway Catering and Tourism Corporation Ltd.,
Internet Ticketing Centre
IRCA Building
State Entry Road
New Delhi 110055

For IRCTC iMudra Prepaid Wallet & Card :

IRCTC SBI Card users

For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to For other queries on your IRCTC SBI card account, kindly email at

East Zone

East Zone I & II:
Old Koilaghat Building,Ground Floor,3,Koilaghat Street, Kolkata 700001
Tel.No. 033-22439045, 22133207 Fax No. 033-22439046
Email Id:

Regional Office – Patna
Biscomaun Tower,4th Floor, West Gandhi Maidan, Patna – 800001
Tel.No. 0612-2205801,2213993
Fax No. 0612-2213993

Regional Office -Guwahati
4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001
Tel.No. 0361-2737123
Fax No. 0361-2367122

Rail Neer Plant Danapur:
Loco Colony, South R.P.F. Barracks, Khagul, Danapur-801105 (Bihar)
Tel.No. 0612-3295150
Fax No. 06115-232557
Email Id:

North Zone

North Zone
Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002
Zonal Office Tel.No.: – 011-23234763, 23221146 , Fax: – 011-23210321
North Zone Control Tele No. / Fax No.: 011-23221147 Mobile:9717640700
Email Id:

Rail Neer Plant Nangloi
Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041
Tel.No. 011-65152575,25949774
Fax No. 011-25949773

Regional Office – Lucknow
Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow -226010
Tel.No. 0522-2305522
Fax No. 0522-2305533

Regional Office – Jaipur
708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway,Banipark, Jaipur- 302016
Tel.No. 0141-4020194, 4020198
Fax No. 0141-4020193

Regional Office – Chandigarh
SCO-80-81-8, Sector -34A, Chandigarh -160034
Tel.No. 0172-4645795, 6572156
Fax No. 0172-4645795

Rail Neer Plant, Hapur
I-2, Phase-III, Industrial Area, Massori Gulavathi Road, Hapur (U.P.)
Tel.No. 9717648888
Email Id:

Rail Neer Plant, Amethi
Plot No. C11 & 12, UPSIDC Industrial Area, Takaria Gauriganj, Distt. Amethi
Tel.No. 9839358105
Email Id:

South Zone

South Zone
6A, The Rain Tree Place, No.9, MC Nicholas Road, Chetpet, Chennai – 600031
Tel.No. 044 28363726/28363727 (Zonal Office), 044 28362145 (Control)
Fax No. 044 28363453
Email Id:

Regional office – Bangalore
No.82, IDBI Bank, Shree Maruthi Ramakrishnan Arcade, Dr.Rajkumar Road, Rajaji Nagar, Bangalore – 560010
Tel.No. 080 23123877
Fax No. 080 23123877
Email Id:

Rail Neer Plant, Palur
Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station, Palur Post, Chengalpattu Taluk, Kanchipuram District – 603101 Tamil Nadu
Tel.No. 044 27437007
Email Id:

Regional Office – Ernakulam
Salih Arcade, Ist Floor, Building No.40/8194, Convent Road, Kochi- 682 035
Tele: 0484 2382991
Email Id:

Rail Neer Plant, Parassala
Railway Yard, Near Parassala Railway Station, Kerala-695502
Tel.No. 0471-2203355
Email Id:

South Central Zone

South Central Zone
9-1-129/1/102, 1st Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Telangana – 500 003
Tel. No. 040-27702401, 27808899
Email Id:

Regional Office – Bhubaneshwar
House No-08, Gangadhar Meher Nagar,Jaydev Vihar (Infront of Pal Heights) Bhubaneswar, Odisha -751013
Tele No. : 0674-2303657,0674-2303658
Fax No.: 0674-2301853

Rail Neer Plant, Bilaspur
Plot No. 22/23, Sector-B, Sirigitti Industrial Area, Dist. Bilaspur, (CG)- 495004
Tel.No. 9717649221
Email Id:

West Zone

West Zone office
IRCTC Ltd, Ground and Third Floors,Forbes Building,Chiranjit Raj Marg,Fort, Mumbai-400001
Tel.No. 022-22618062,22618063,22618064
Fax No. 022-22618066
Email Id:

West Regional Office – Bhopal:
2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011
Tel.No. 0755- 2577011, 4285226
Fax No. 0755 – 4057982

West Regional Office – Ahmedabad:
5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road, Ahmedabad-380009.
Tel.No. 079-26582673-75
Fax No. 079-26580735

Rail Neer Plant Mandideep, Bhopal
Plot no. 01, Warehousing Complex, Industrial Area, Manideep, Phase-II, Dist. Raisen (MP)
Tel.No. 9004080007

Rail Neer Plant Sanand, Ahmedabad
Plot no. 01, Warehousing Complex, Industrial Area, Manideep, Phase-II, Dist. Raisen (MP)
Tel.No. 8287931874

Rail Neer Plant, Ambernath
GIP Dam, Near additional MIDC, Post Anand Nagar, Ambernath (East), Dist. Thane, Maharashtra-421506
Tel.No. 9004082752

Rail Neer Plant, Nagpur
D-53, MIDC Buti Bori Industrial Area, Dist. Nagpur
Tel.No. 011-42581132

Tourism Facilitation Centres

New Delhi
Near Cloakroom, Opp to Executive Lounge, Platform No.16 New Delhi Railway Station, Ajmeri Gate, New Delhi – 110002
Tel. No. – +011-23213197, +91 9717648888, 9717641764

Gate No.3, Main Entrance, (Opposite to SMR Room)
Chennai Central Railway Station, Park Town, Chennai – 3, Tamil Nadu
Tel No. 9003140681, 044-25332548

Opposite to second class waiting Hall, Besides RPF post Puri Railway station concourse, Odisha
Tel. No. –06752-223005, +91-9777440061

Concourse area, Main Entrance Bangaluru City Railway Station, Bangalore – 560025, Karnataka
Tel. No. 080 – 22960014, +919741429437
E-mail id:-

Near Booking Office, 2nd Entry, Trivandrum Central Railway Station, Powerhouse Road, Thiruvananthapuram – 695036, Kerala.
Phone: +91 8287932095

Area Office No.209 Maruti Towers,Opp to Government Hospital,Coimbatore- 641018.
Tel No. + 91 8287931965
E- mail:

Platform No.1, Besides Main Entrance, Vijayawada Railway Station, Andhra Pradesh
Tel. No. – 0866-2572280, 8374000783/ 9701360634/ 675
E-mail id:-

Platform No. 1, Opp PRO office, Indore Railway Station, Indore, Madhya Pradesh – 452001
Tel. No. – +91-9630098913.

Beside VIP Gate No. 02 Bilaspur Railway Station
Tel: 07752 – 247040, 8287932242

Howarh Railway station (Howarh Old Complex), Near to Railway Enquiry & Opp to Platform no 10, Howrah-711101
Tel. No. – +91- 9002040089/142

Platform No. 1, Near to SBI ATM,Opposite Bihar Tourism Office, Gaya, Bihar
Tel. No. – +91- 9771440025 /10

Platform No.1, Besides Main Entrance, Tirupati Railway Station, Andhra Pradesh
Tel. No. – 9701360612, 0877-2222010

Platform No. 1, Near Food Plaza Kozhikode Railway Station, Kozhikode- 673001, Kerala.
Tel No. + 91 8287932098
E- mail:

First floor, New concourse, Madurai Railway junction – 625001, Karnataka
Tel. No. 0452-2345757, +919003140714

Platform No.10, Besides SBI Credit Card Counter, Secunderabad Railway Station, Telangana
Tel. No. – 040-27800580, 9701360690

Tourism Plaza (Paryatak Bhavan, Hyderabad) TIFC, GF-14, Ground Floor, Tourism Plaza, Greenlands, Begumpet, Hyderabad-500016
Tel. No. – +91-9701360698, 040-23400606

Near Railway Retiring Room, Platform No 1, Jabalpur Railway Station, Madhya Pradesh – 482001
Tel. No. – +91-7898970238,0761-4010702

Main Line Station
Mumbai Central Railway Station , Mumbai, Maharashtra – 400008
Tel. No. – +91-8433926649

Platform No.1, Agra Cantt. Railway Station, AGRA-282003
Landline No.:- 0562-2420111.
Tel No. – 9794863639/ 9794863641.

Platform No.1, Near Gate No.1 & Gujarat Tourism Office, Musafirkhana, Ahmedabad-380002
Tel. No. – + 7922160576

Near General Booking Office Mysuru Junction, Karnataka
Tel. No. +91 9741421486, 0821 – 2426001
E-mail id:-

Tourism Information and Facilitation Centre,1st Floor,Salih Arcade, 40/8194, Convent Road, Kochi- 682035.
Tel No. + 91 8287932082
E- mail:

IRCTC area office, Near booking office, Hubli Railway Station, Hubli-580023
Tel No. – 9741421088

IRCTC Regional office,1st Floor, Retiring Room No 1, Above Station Manager, Office, Pune Railway Station, Pune, Maharashtra – 411001
Tel. No. – +91-9503057202

Visakhapatnam Railway Station, Platform No.1, Besides APTDC Counter, Visakhapatnam-530004
Contact: 9078089263/ 9701360695
E-mail id:- &

Central Control

Contact Numbers
Contact: 9078089263/ 9701360695

Central Control
Contact : – 9717639006
E-mail id: –

South Zone
Contact : – 9003016161
E-mail id: –

East Zone
Contact : – 9831074006
E-mail id: –

South Central Zone
Contact : – 9701360702
E-mail id: –

West Zone
Contact : – 8287931874,8287931875
E-mail id: –

North Zone
Contact : – 9717640700
E-mail id: –

Luxury & Deluxe Trains

Maharajas’ Express
Contact : -+91 9717635915
E-mail id: –

Buddhist Circuit Tourist Train
Contact : – +91 9717648718
E-mail id: –

Golden Chariot
Contact : – +91 8595931021
E-mail id: –

Also Read:
India Post Email ID
PM Modi WhatsApp Number

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Article Title: IRCTC Customer Care Email ID, Complaint Phone Number, Head Office Address, and More